:root{--green:#07c160;--green-dark:#069c4e;--ink:#17221c;--muted:#77827b;--line:#e5ebe7;--canvas:#f4f7f5;--white:#fff;--soft:#eef8f2;--amber:#f59e0b;--blue:#5b7fff;--shadow:0 18px 55px rgba(26,55,40,.09)}
*{box-sizing:border-box}body{margin:0;font-family:"DM Sans","Noto Sans KR",sans-serif;color:var(--ink);background:var(--canvas);height:100vh;overflow:hidden}button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}
.login-view{display:grid;grid-template-columns:minmax(420px,1.05fr) minmax(420px,.95fr);min-height:100vh}.login-visual{position:relative;overflow:hidden;padding:46px 8%;color:white;background:radial-gradient(circle at 30% 75%,#21d777 0,transparent 28%),linear-gradient(145deg,#071f14 0%,#0a4227 52%,#078c48 100%)}.brand{display:flex;align-items:center;gap:10px;font-size:20px;font-weight:700;letter-spacing:-.5px}.brand-mark{display:grid;place-items:center;width:34px;height:34px;background:var(--green);color:white;border-radius:11px;font-weight:800}.brand-light .brand-mark{background:#fff;color:#087b43}.hero-copy{position:absolute;z-index:2;left:8%;top:36%;transform:translateY(-50%)}.eyebrow{margin:0 0 16px;font-size:11px;font-weight:700;letter-spacing:2.4px;opacity:.68}.eyebrow.green{color:var(--green-dark);opacity:1}.hero-copy h1{font-size:clamp(38px,4.1vw,66px);line-height:1.13;letter-spacing:-3px;margin:0 0 24px}.hero-copy>p:not(.eyebrow){line-height:1.9;color:#d2e6da;font-size:15px}.visual-foot{position:absolute;bottom:38px;font-size:10px;letter-spacing:2px;opacity:.5}.visual-orbit{position:absolute;width:550px;height:550px;right:-165px;bottom:-170px}.orbit{position:absolute;border:1px solid rgba(255,255,255,.17);border-radius:50%;inset:0}.orbit-two{inset:85px}.wechat-bubble{position:absolute;display:grid;place-items:center;right:180px;top:90px;width:116px;height:116px;border-radius:35px;background:#fff;color:var(--green);box-shadow:0 25px 80px rgba(0,0,0,.25);font-size:45px;transform:rotate(-6deg)}.wechat-bubble span{font-size:10px;color:#53705f;margin-top:-20px}.login-panel{display:grid;place-items:center;padding:40px;background:#fbfcfb}.login-card{width:min(420px,90%)}.login-card h2{font-size:38px;letter-spacing:-1.6px;margin:0 0 10px}.muted{color:var(--muted);font-size:14px;margin:0 0 35px}.login-card label{display:block;font-size:12px;font-weight:700;margin:18px 0;color:#465149}.login-card input{display:block;width:100%;height:52px;margin-top:8px;border:1px solid #dfe5e1;border-radius:12px;padding:0 15px;outline:none;background:white}.login-card input:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(7,193,96,.11)}.primary{border:0;border-radius:12px;background:var(--green);color:#fff;font-weight:700}.login-button{width:100%;height:54px;margin-top:14px;display:flex;align-items:center;justify-content:center;gap:12px}.login-button:hover{background:var(--green-dark)}.error{color:#d74848;font-size:12px;min-height:18px}.demo-hint{font-size:11px;color:#98a19b;text-align:center;margin-top:22px}.mobile-brand{display:none;margin-bottom:50px}
.app-shell{--inbox-width:340px;display:grid;grid-template-columns:72px var(--inbox-width) 6px minmax(450px,1fr) 280px;height:100vh;background:#fff}.rail{background:#102a1d;color:#fff;padding:22px 0 16px;display:flex;flex-direction:column;align-items:center}.brand.compact{margin-bottom:48px}.brand.compact .brand-mark{width:36px;height:36px}.rail nav{display:flex;flex-direction:column;gap:12px}.rail-item{border:0;color:#a9b9af;background:transparent;width:42px;height:42px;border-radius:12px;font-size:20px}.rail-item:hover,.rail-item.active{color:#fff;background:rgba(255,255,255,.11)}.rail-bottom{margin-top:auto;display:flex;flex-direction:column;gap:18px;align-items:center}.avatar{display:inline-grid;place-items:center;flex:0 0 auto;border-radius:50%;color:white;background:#80998a;font-size:13px;font-weight:700}.avatar.tiny{width:32px;height:32px}
.inbox-panel{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.inbox-head{padding:26px 24px 15px;display:flex;align-items:flex-end;justify-content:space-between}.inbox-head .eyebrow{margin-bottom:5px}.inbox-head h1{font-size:25px;margin:0;letter-spacing:-1px}.icon-button{width:38px;height:38px;border:1px solid var(--line);border-radius:11px;background:#fff;color:#5d6c63}.metric-row{margin:8px 20px 18px;padding:12px 0;border-radius:14px;background:#f7faf8;display:grid;grid-template-columns:repeat(3,1fr)}.metric-row div{text-align:center;border-right:1px solid var(--line)}.metric-row div:last-child{border:0}.metric-row span{display:block;font-size:17px;font-weight:700}.metric-row small{font-size:10px;color:var(--muted)}.search-wrap{margin:0 20px;position:relative}.search-wrap span{position:absolute;left:14px;top:10px;color:#929d96}.search-wrap input{width:100%;height:40px;border:1px solid var(--line);border-radius:11px;padding:0 12px 0 38px;outline:none;background:#fafcfb}.filters{display:flex;gap:4px;padding:15px 20px 10px}.filters button{border:0;border-radius:8px;background:transparent;color:var(--muted);font-size:11px;font-weight:700;padding:7px 10px}.filters button.active{background:#eaf7ef;color:#078b46}.contact-list{overflow:auto;padding:0 10px 20px}.contact-item{display:grid;grid-template-columns:42px 1fr auto;gap:11px;padding:14px 12px;border-radius:13px;margin:2px 0;cursor:pointer}.contact-item:hover{background:#f6f9f7}.contact-item.active{background:#edf8f1}.contact-item .avatar{width:42px;height:42px;background:linear-gradient(135deg,#68c9aa,#286b56)}.contact-main{min-width:0}.contact-top{display:flex;justify-content:space-between;align-items:center}.contact-name{font-size:13px;font-weight:700}.contact-time{font-size:9px;color:#9ba49e}.preview{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:11px;margin-top:5px}.unread{align-self:center;min-width:19px;height:19px;padding:2px 6px;border-radius:10px;background:var(--green);color:#fff;font-size:10px;text-align:center}.status-dot{display:inline-block;width:6px;height:6px;border-radius:50%;margin-right:5px;background:var(--amber)}
.header-tools{display:flex;gap:6px}.icon-button:hover{border-color:#b9d9c5;color:var(--green-dark);background:#f5fbf7}
.conversation-panel{display:flex;flex-direction:column;min-width:0;background:#f8faf9}.conversation-panel.empty-state{display:grid;place-items:center}.empty-copy{text-align:center;color:#829087}.empty-icon{display:grid;place-items:center;margin:auto;width:68px;height:68px;border-radius:22px;background:#e7f5ec;color:var(--green);font-size:28px}.empty-copy h2{font-size:18px;color:#435047;margin:18px 0 7px}.empty-copy p{font-size:12px}.conversation-head{height:78px;padding:0 24px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.conversation-person{display:flex;align-items:center;gap:12px}.conversation-person .avatar{width:40px;height:40px;background:linear-gradient(135deg,#68c9aa,#286b56)}.conversation-person h2{font-size:14px;margin:0 0 4px}.conversation-person p{font-size:10px;color:var(--muted);margin:0}.head-actions{display:flex;gap:8px}.head-actions button{border:1px solid var(--line);background:white;height:35px;border-radius:10px;padding:0 11px;color:#58665e;font-size:11px}.head-actions .close-chat{color:#a15d23;background:#fffaf2}.message-list{flex:1;overflow:auto;padding:26px 5%;}.date-divider{text-align:center;color:#9aa39d;font-size:10px;margin:5px 0 22px}.message-row{display:flex;margin:10px 0;align-items:flex-end;gap:8px}.message-row.out{justify-content:flex-end}.message-bubble{max-width:70%;padding:11px 14px;border-radius:5px 15px 15px 15px;background:white;border:1px solid #e8ece9;box-shadow:0 3px 10px rgba(20,50,30,.025);font-size:13px;line-height:1.55}.message-row.out .message-bubble{border:0;border-radius:15px 5px 15px 15px;background:#dff7e8}.message-time{font-size:9px;color:#99a29c;white-space:nowrap}.message-meta{font-size:9px;color:#76827a;margin-bottom:4px}.system-message{text-align:center;color:#929b95;font-size:10px;margin:20px}.note-message{margin:12px auto;max-width:78%;border:1px dashed #e8b768;background:#fff9ed;border-radius:10px;padding:10px 13px;color:#8b6528;font-size:11px}.composer{background:white;border-top:1px solid var(--line);padding:14px 20px 18px}.composer-tabs{display:flex;gap:16px;margin-bottom:10px}.composer-tabs button{background:none;border:0;padding:0 0 7px;color:#9aa29d;font-size:11px;font-weight:700}.composer-tabs button.active{color:var(--green-dark);border-bottom:2px solid var(--green)}.compose-box{border:1px solid #dfe6e2;border-radius:14px;padding:11px;background:white}.compose-box:focus-within{border-color:#addfc3}.compose-box textarea{border:0;outline:0;width:100%;height:55px;resize:none;font-size:13px}.compose-actions{display:flex;justify-content:space-between;align-items:center}.compose-actions small{color:#9ba49e}.compose-actions button{height:34px;padding:0 17px}.compose-actions button:disabled{opacity:.45;cursor:not-allowed}
.ai-draft{margin-bottom:12px;padding:12px 14px;border:1px solid #bde6cc;border-radius:12px;background:#f0faf4;font-size:11px}.ai-draft-head{display:flex;align-items:center;justify-content:space-between;color:#087943;font-weight:700}.ai-draft-head button{border:0;background:transparent;color:#71907d;font-size:18px}.ai-draft p{margin:8px 0 10px;line-height:1.55;color:#496156;max-height:80px;overflow:auto}.ai-draft>button{border:0;border-radius:8px;padding:7px 11px;background:#d8f3e2;color:#087943;font-size:10px;font-weight:700}
.message-bubble{max-width:100%;white-space:pre-wrap;word-break:normal;overflow-wrap:anywhere;line-break:loose}.message-row>div:not(.message-bubble){min-width:0;max-width:min(82%,680px)}.message-row>div:not(.message-bubble) .message-bubble{max-width:100%}
.window-expired{display:inline-block;margin-left:6px;padding:2px 6px;border-radius:6px;background:#fff2dd;color:#a86313}.reply-tools{display:flex;align-items:center;gap:8px;margin-bottom:10px;min-width:0}.reply-tools select{min-width:150px;max-width:260px;height:34px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 9px;color:#526057;font-size:10px}.reply-tools button,.image-button{height:34px;display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 10px;color:#526057;font-size:10px;white-space:nowrap}.reply-tools button:hover,.image-button:hover{border-color:#afd9bf;color:var(--green-dark)}.super-quota{margin-left:auto;color:#a56315;background:#fff5e6;border-radius:8px;padding:6px 8px;font-size:10px;white-space:nowrap}.message-image{display:block;max-width:min(360px,100%);max-height:360px;border-radius:10px;object-fit:contain}.image-bubble{padding:4px;background:#fff}.message-row.out .image-bubble{background:#dff7e8}
.send-actions{display:flex;gap:7px}.compose-actions .super-push-button{border:0;border-radius:12px;background:#f59e0b;color:#fff;font-weight:700}.compose-actions .super-push-button:hover{background:#d98208}.compose-actions .super-push-button:disabled{opacity:.45}.super-image-button{border-color:#f2c67e;color:#9b600e;background:#fff9ee}
.reply-unavailable{color:#89958d;font-size:10px;background:#f5f7f6;border-radius:8px;padding:7px 9px;white-space:nowrap}
.conversation-panel{min-height:0;overflow:hidden}.conversation-head{flex:0 0 78px}.message-list{flex:1 1 auto;min-height:0;overscroll-behavior:contain}.composer{position:relative;z-index:2;flex:0 0 auto}.customer-name-label{display:block;margin-top:12px;color:#7f8c84;font-size:10px;font-weight:700}.customer-name-edit{display:grid;grid-template-columns:1fr 48px;gap:6px;margin:5px 0}.customer-name-input{display:block;width:100%;height:38px;margin:0;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 9px;text-align:left;color:var(--ink);font-size:13px;font-weight:700;outline:none}.customer-name-input:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(7,193,96,.1)}.customer-name-edit button{border:1px solid #b8dfc7;border-radius:9px;background:#edf9f2;color:var(--green-dark);font-size:10px;font-weight:700}
.head-actions{gap:4px}.head-actions button{padding:0 7px;font-size:10px}.conversation-person{min-width:0}.conversation-person>div{min-width:0}.conversation-person h2{max-width:130px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.head-actions .cs-agent-toggle.enabled{border-color:#9bd8b2;background:#eaf8ef;color:#087943;font-weight:700}.head-actions .cs-agent-toggle.disabled{border-color:#d9dfdb;background:#f4f6f5;color:#7f8a83;font-weight:700}
.message-row.ai-response .message-bubble{border:1px solid #aad3e8;background:#eaf6fc;color:#234d62}.message-row.ai-response .message-meta.ai-label{display:inline-flex;align-items:center;margin-bottom:5px;border-radius:6px;background:#dceff9;padding:3px 7px;color:#27627f;font-weight:700}.message-row.ai-response .message-time{color:#6993a8}
.detail-panel{border-left:1px solid var(--line);padding:24px 20px;overflow:auto}.detail-title{font-size:11px;color:#88948c;font-weight:700;letter-spacing:.5px;margin-bottom:22px}.customer-card{text-align:center;padding:12px 0 28px;border-bottom:1px solid var(--line)}.customer-card .avatar{width:66px;height:66px;font-size:22px;background:linear-gradient(135deg,#68c9aa,#286b56)}.customer-card h3{font-size:16px;margin:12px 0 4px}.customer-card p{font-size:10px;color:var(--muted);margin:0}.detail-section{padding:22px 0;border-bottom:1px solid var(--line)}.detail-section label{display:block;color:#8a958e;font-size:10px;font-weight:700;margin-bottom:8px}.detail-section select,.detail-section button{width:100%;height:40px;border:1px solid var(--line);background:#fff;border-radius:10px;padding:0 10px;color:#4c5b52;font-size:11px}.detail-section dl{margin:0}.detail-section dl div{display:flex;justify-content:space-between;margin:12px 0;font-size:10px}.detail-section dt{color:#919b95}.detail-section dd{margin:0;color:#526057;max-width:145px;overflow:hidden;text-overflow:ellipsis}.live-pill{display:inline-flex;align-items:center;gap:6px;color:var(--green-dark);font-size:10px}.live-pill:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 0 3px rgba(7,193,96,.13)}.toast{position:fixed;z-index:10;bottom:20px;left:50%;transform:translate(-50%,20px);opacity:0;background:#173126;color:white;padding:10px 16px;border-radius:10px;font-size:12px;transition:.25s;pointer-events:none}.toast.show{opacity:1;transform:translate(-50%,0)}
.customer-name-input{display:block;width:100%;margin:12px 0 5px;border:0;border-bottom:1px solid transparent;background:transparent;text-align:center;color:var(--ink);font-size:16px;font-weight:700;outline:none}.customer-name-input:focus{border-color:var(--green)}.customer-note{width:100%;min-height:92px;margin-bottom:8px;padding:10px;border:1px solid var(--line);border-radius:10px;resize:vertical;outline:none;color:#4c5b52;font-size:11px}.customer-note:focus{border-color:#addfc3}.modal{position:fixed;z-index:20;inset:0;display:grid;place-items:center;padding:20px;background:rgba(8,29,18,.45);backdrop-filter:blur(4px)}.modal-card{width:min(720px,100%);max-height:min(760px,90vh);overflow:auto;border-radius:20px;background:#fff;padding:24px;box-shadow:0 28px 90px rgba(0,0,0,.22)}.modal-head{display:flex;align-items:flex-start;justify-content:space-between}.modal-head .eyebrow{margin-bottom:5px}.modal-head h2{margin:0;font-size:23px}.modal-head>button{border:0;background:transparent;color:#77827b;font-size:27px}.search-form{display:grid;grid-template-columns:minmax(160px,1fr) 130px 130px 72px;gap:9px;align-items:end;margin-top:22px}.search-form>input,.search-form label input{width:100%;height:40px;border:1px solid var(--line);border-radius:9px;padding:0 10px;outline:none}.search-form label{font-size:9px;color:var(--muted)}.search-form label input{display:block;margin-top:4px}.search-form button{height:40px;border:0}.search-caption{font-size:10px;color:var(--muted)}.search-results{display:grid;gap:7px;margin-top:16px}.search-result{display:grid;grid-template-columns:110px 1fr auto;gap:12px;align-items:center;width:100%;padding:12px;border:1px solid var(--line);border-radius:10px;background:#fff;text-align:left}.search-result:hover{border-color:#a9d9bb;background:#f7fcf9}.search-result b{font-size:11px}.search-result span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#526057;font-size:11px}.search-result small{color:var(--muted);font-size:9px}
.ai-status-light{display:inline-block;width:8px;height:8px;margin-left:4px;border-radius:50%;vertical-align:1px}.ai-status-light.on{background:#07c160;box-shadow:0 0 0 3px rgba(7,193,96,.13)}.ai-status-light.off{background:#a9b2ac;box-shadow:0 0 0 3px rgba(169,178,172,.13)}.custom-quota{margin-left:auto;color:#557066;background:#eef7f2;border-radius:8px;padding:6px 8px;font-size:10px;white-space:nowrap}.message-bubble audio{display:block;max-width:260px}.template-forms{display:grid;gap:18px}.quick-reply-form h3{margin:0 0 10px;font-size:14px}.quick-reply-form small{display:block;color:var(--muted);font-size:9px}.template-thumb{width:42px;height:42px;margin-right:8px;border-radius:7px;object-fit:cover;vertical-align:middle}
.inbox-resizer{position:relative;z-index:3;cursor:col-resize;background:#fff;border-right:1px solid var(--line);touch-action:none}.inbox-resizer:after{content:"";position:absolute;top:50%;left:1px;width:3px;height:38px;border-radius:4px;background:#d7dfda;transform:translateY(-50%)}.inbox-resizer:hover:after,.resizing-inbox .inbox-resizer:after{background:var(--green)}.resizing-inbox{cursor:col-resize;user-select:none}.contact-tags{display:flex;align-items:center;gap:4px;overflow:hidden;margin-top:7px}.contact-tags span{max-width:90px;overflow:hidden;border-left:3px solid var(--tag);border-radius:5px;background:#f0f5f2;padding:3px 6px;color:#55645b;font-size:9px;text-overflow:ellipsis;white-space:nowrap}.contact-tags small{color:var(--muted);font-size:9px;white-space:nowrap}
@media(max-width:1100px){.app-shell{grid-template-columns:66px var(--inbox-width) 6px minmax(360px,1fr)}.detail-panel{display:none}.login-view{grid-template-columns:1fr 1fr}.hero-copy h1{font-size:42px}}
@media(max-width:720px){body{overflow:auto}.login-view{display:block}.login-visual{display:none}.login-panel{min-height:100vh}.mobile-brand{display:flex}.app-shell{grid-template-columns:1fr;min-height:100vh}.rail,.inbox-resizer{display:none}.inbox-panel{height:100vh}.conversation-panel{position:fixed;inset:0;z-index:4}.conversation-panel.empty-state{display:none}.conversation-head{height:auto;min-height:78px;padding:10px 14px;gap:8px}.conversation-head:before{content:"‹";font-size:26px;margin-right:2px;cursor:pointer}.head-actions{flex-wrap:wrap;justify-content:flex-end}.head-actions button{height:29px;padding:0 7px}.message-list{padding:20px 14px}.message-bubble{max-width:100%}.message-row>div:not(.message-bubble){max-width:90%}.reply-tools{overflow:auto}.reply-tools select{min-width:135px}.super-quota{margin-left:0}.search-form{grid-template-columns:1fr 1fr}.search-form>input{grid-column:1/-1}.search-result{grid-template-columns:85px 1fr}.search-result small{grid-column:2}}
.customer-name-edit .customer-name-input{height:38px;margin:0;border:1px solid var(--line);border-radius:9px;background:#fff;padding:0 9px;text-align:left;font-size:13px}.customer-name-edit .customer-name-input:focus{border-color:var(--green);box-shadow:0 0 0 3px rgba(7,193,96,.1)}.quick-reply-modal-card{width:min(820px,100%)}.quick-reply-manager{display:grid;grid-template-columns:1.1fr .9fr;gap:20px;margin-top:22px}.quick-reply-list{max-height:480px;overflow:auto;display:grid;align-content:start;gap:8px}.quick-reply-item{display:grid;grid-template-columns:1fr auto;gap:10px;padding:12px;border:1px solid var(--line);border-radius:11px;background:#fafcfb}.quick-reply-item b{font-size:12px}.quick-reply-item p{margin:5px 0 0;color:#657169;font-size:10px;line-height:1.5;white-space:pre-wrap}.quick-reply-item>div:last-child{display:flex;gap:5px}.quick-reply-item button{height:30px;border:1px solid var(--line);border-radius:8px;background:#fff;color:#526057;font-size:9px}.quick-reply-item .delete-quick-reply{color:#b24c4c}.quick-reply-form{padding:15px;border-radius:13px;background:#f6f9f7}.quick-reply-form label{display:block;margin-bottom:13px;color:#68756d;font-size:10px;font-weight:700}.quick-reply-form input,.quick-reply-form textarea{display:block;width:100%;margin-top:6px;border:1px solid var(--line);border-radius:9px;background:#fff;padding:10px;outline:none;font-size:11px}.quick-reply-form input{height:40px}.quick-reply-form textarea{height:180px;resize:vertical}.quick-reply-form input:focus,.quick-reply-form textarea:focus{border-color:var(--green)}.quick-reply-actions{display:flex;justify-content:flex-end;gap:7px}.quick-reply-actions button{height:36px;border:1px solid var(--line);border-radius:9px;padding:0 13px;background:#fff;font-size:10px}.quick-reply-actions .primary{border:0;background:var(--green)}@media(max-width:720px){.quick-reply-manager{grid-template-columns:1fr}.quick-reply-list{max-height:220px}.quick-reply-form textarea{height:120px}}